Privacy policy

Privacy Policy

Last updated: March 19, 2026

This Privacy Policy describes how TENSHINE INTERNATIONAL GROUP (HK) LIMITED (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tenshine.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce terms of service, and protect our rights and the rights of others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site. "Personal information" refers to information that identifies or can be associated with you.

Information We Collect Directly from You:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information including username, password, security questions, and other account-related details.
  • Shopping information, such as items viewed, shopping cart content, loyalty points, product reviews, referrals, and gift cards.
  • Customer support information provided when communicating with us.

You may choose not to provide certain information, but doing so might limit your access to some Services.

Information We Obtain Automatically

When you visit our Site, we may automatically collect certain usage data ("Usage Data") including your IP address, browser and device information, network connection details, and your interactions with the Site.

Information from Third Parties

We may obtain information from third-party vendors and service providers such as payment processors, analytics providers, or marketing partners who collect data on our behalf.

Third parties may also automatically collect data about you through tracking technologies like cookies or pixels when you interact with our site or communications.

Cookies

We use Cookies as outlined by Shopify (https://www.shopify.com/legal/cookies). Most browsers automatically accept cookies, but you can configure your browser settings to decline cookies. However, blocking cookies may affect the functionality of our Services.

If you enable the Global Privacy Control opt-out preference, we will recognize this signal as an opt-out request from sharing or targeted advertising for the associated browser or device.

How We Use Your Personal Information

  • Providing Products and Services:
    To fulfill orders, process payments, arrange shipping, manage accounts, and facilitate returns/exchanges. Shopify may use your data according to its Privacy Policy.

  • Marketing and Advertising:
    To send promotional materials or display tailored advertising. For EU residents, this is based on our legitimate interest under Art. 6 (1) (f) GDPR.

  • Security and Fraud Prevention:
    To detect and prevent fraudulent activities and maintain security. You are responsible for keeping your account secure. EU legal basis: Art. 6 (1) (f) GDPR.

  • Improvement and Communication:
    We use your information to enhance our services and maintain customer relationships.

User Generated Content

Any content you post publicly on our Site (e.g., reviews) will be accessible to anyone.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their content, privacy practices, or policies. Review their terms and privacy policies before use.

Children's Data

We do not intentionally collect personal data from children under 16. If you're under 18, you should not use our Services.

Security and Retention of Your Information

We employ reasonable security measures, but no security system is infallible. We retain your information only for as long as necessary for business or legal purposes.

Your Rights

Depending on your location, you may have the right to access, correct, delete, transfer your personal data, or object to processing. You can exercise these rights by contacting us at info@tenshine.shop.

You may designate an authorized agent to make requests on your behalf; we may require identity verification before responding.

You can manage or opt out of marketing communications using the unsubscribe link in emails or contacting us directly.

Children's Data

Our Services are not intended for users under 18, and we do not knowingly collect information from minors.

Security

We implement reasonable security measures but cannot guarantee absolute security of data transmissions online.

International Data Transfers

If your data is transferred internationally, we ensure adequate safeguards in compliance with applicable laws, such as using Standard Contractual Clauses approved by relevant authorities.

Contact Information For questions or concerns about this Privacy Policy, contact us at: Email: info@tenshine.shop

Data Controller / Legal Entity: TENSHINE INTERNATIONAL GROUP (HK) LIMITED

Legal Status: Body Corporate

Business Registration Number: 77827243-000-03-26-2

Registered Business Address: Room 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong

Operational & Return Address: No. 3, 28 Beiyuan Road Suzhou, Jiangsu Province, China